Tele Chat / Live Chat Support Agent - Remote / Office
Company: Baca Consulting Group
Location: Denver
Posted on: September 22, 2024
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Job Description:
About Baca Consulting Group
Baca Consulting is a Strategy & Operations consulting firm with
offices in Las Vegas, NV and Corona,CA. We help executives of
construction companies with 100-500 employees in the western and
southwestern U.S. increase revenues, reduce costs and improve
profit margins. We believe in order to be successful in consulting,
you need to have the ability to hear and genuinely understand the
people you're talking with. We also recognize that listening is the
key to connecting with people on a personal level, which is
critical for successful project implementations. We are great
listeners! I have been able through strategic planning, establish
business plans, and execute goals and objectives through a
collaborative team effort. Those projects include several M & A's
and divestitures, increase revenues by going into new markets with
new products and services. I reduced costs through effective supply
chain management, -
Our company is a rapidly growing e-commerce business that offers a
wide range of products and services to our customers. As we
continue to expand, we are looking for a highly skilled and
motivated Tele Chat / Live Chat Support Agent to join our team.
This position can be either remote or office-based, providing
flexibility for our employees.Job Description:
As a Tele Chat / Live Chat Support Agent, you will be responsible
for providing exceptional customer service and support through our
chat platforms. Your main objective will be to assist our customers
with any inquiries, concerns, or issues they may have, while
maintaining a positive and professional tone.Key
Responsibilities:
- Respond to customer inquiries in a timely and efficient manner
through our chat platforms
- Provide accurate and detailed information about our products and
services
- Troubleshoot and resolve customer issues and escalate to the
appropriate department when necessary
- Maintain a high level of customer satisfaction by exceeding their
expectations and going above and beyond in your interactions
- Document all customer interactions and inquiries for future
reference
- Collaborate with other team members to ensure a seamless and
consistent customer experience
- Continuously strive to improve and optimize our chat support
processes and systemsRequirements:
- High school diploma or equivalent; Bachelor's degree is a
plus
- Minimum of 2 years of experience in customer service, preferably
in a chat support role
- Excellent written and verbal communication skills with a friendly
and professional tone
- Strong problem-solving and critical thinking skills
- Ability to multitask and manage time effectively
- Proficient in using various chat platforms and customer support
software
- Passion for providing exceptional customer service and going
above and beyond for customers
- Ability to work in a fast-paced and constantly evolving
environment
- Flexibility to work in a remote or office-based settingWe
Offer:
- Competitive salary and benefits package
- Flexible work hours and the option to work remotely
- Opportunities for growth and career development
- A positive and collaborative work environment
- Training and resources to support your success in the roleIf you
are a highly motivated individual with a passion for delivering
exceptional customer service, then we want you on our team! Apply
now to join our growing company as a Tele Chat / Live Chat Support
Agent.
The pay range for this role is:
28 - 30 USD per hour(Lakewood, CO 80227)
PIbd954620c653-37248-35621207
Keywords: Baca Consulting Group, Cheyenne , Tele Chat / Live Chat Support Agent - Remote / Office, Sales , Denver, Wyoming
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