Manager, Patient Experience
Company: DaVita Inc.
Location: Denver
Posted on: September 25, 2024
Job Description:
Manager, Patient Experience As a Patient Experience (PX) Team,
we want patients to feel safe, cared about, empowered and hopeful,
so that they can live fulfilling lives. We work alongside other
teams to better understand the experience of our patients and enact
changes to improve aspects of their care to achieve this goal.The
Patient Experience Manager will support efforts to understand and
enhance experiences across patient touchpoints. This manager will
play a key role in driving programmatic interventions-such as
patient service standards (e.g. WE CARE), underperformance
management, and business routines-that generate data-driven actions
to improve patient experience. The Patient Experience Manager will
also foster a patient-centric culture through strategic teammate
and patient communications.This role requires the ability to thrive
in a fast-paced and team-oriented environment. A successful
individual will be organized, detail oriented, able to balance
multiple priorities at once and a proactive communicator.ESSENTIAL
FUNCTIONSData Analysis, Program Design, and Execution: Owns the
planning, creation, and execution of interventions to improve
patient experience.
- Performs data analysis to conceive of, design, and plan
programs, pilots, and strategies to create scaled improvements to
patient experience.
- Partners with relevant stakeholders to develop and execute
interventions while ensuring seamless workflows and alignment with
business objectives.
- Maintains and continuously improves existing customer service
standards program. Ensures approach is informed by patient insights
and perception data.Project Management:
- Designs and executes project strategy and goals, measures
outcomes and delivers results with support of leaders.
- Manages projects from concept to execution and can prioritize
and organize multiple projects simultaneously.
- Effectively collaborates, problem solves, and engages
stakeholders to drive outcomes.
- Able to leverage data to turn insights into action and measure
the impacts of those actions.Training and Development: Develop
appropriate and relevant training for stakeholders based on program
and PX business needs.Strategic storytelling: In close partnership
with other teams, design stories that communicate the value of
patient-centric routines and interventions to drive additional
action.Drive patient communication alignment: Working closely with
the Director of Patient Experience and other leaders, support the
effort to understand patient communication use cases and drive
consistency in standards for physical and digital
communications.EDUCATION AND EXPERIENCE
- 4-6 years relevant experience
- Bachelors degree required
- Healthcare experience preferred
- Experience in change management or Training and Development
helpful but not required
- Strong written, verbal, and interpersonal communication
skills
- Understanding of communication strategy, content development,
and channel delivery helpful but not requiredHere is what you can
expect when you join our Village:
- A "community first, company second" culture based on Core
Values that really matter.
- Clinical outcomes consistently ranked above the national
average.
- Award-winning education and training across multiple career
paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team
contributions.
- A comprehensive benefits package designed to enhance your
health, your financial well-being and your future.
- Dedication, above all, to caring for patients suffering from
chronic kidney failure across the nation.Join us as we pursue our
vision "To Build the Greatest Healthcare Community the World has
Ever Seen." Why wait? Explore a career with DaVita today.What We'll
Provide:More than just pay, our DaVita Rewards package connects
teammates to what matters most. Teammates are eligible to begin
receiving benefits on the first day of the month following or
coinciding with one month of continuous employment. Below are some
of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match,
paid time off, PTO cash out
- Support for you and your family: Family resources, EAP
counseling sessions, access to Headspace, backup child and elder
care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of
programs to help strong performers grow within their career and
also offers on-demand virtual leadership and development courses
through DaVita's online training platform StarLearning.Salary/ Wage
Range: $75,200.00 - $110,400.00 / year. Compensation for the role
will depend on a number of factors, including a candidate's
qualifications, skills, competencies and experience and may fall
outside of the range shown. DaVita offers a competitive total
rewards package, which includes a 401k match, healthcare coverage
and a broad range of other benefits.About Us:DaVita (NYSE: DVA) is
a comprehensive kidney care provider focused on transforming care
to improve the quality of life for patients globally. The company
is a leading provider of kidney care services in the U.S. and has
been a leader in clinical quality and innovation for more than 20
years. DaVita is working to help increase equitable access to care
for patients at every stage and setting along their kidney health
journey-from slowing progression of kidney disease to streamlining
the transplant process, from acute hospital care to dialysis at
home.DaVita is an equal opportunity employer-
Male/Female/Veterans/Disabled. We maintain a drug-free workplace
and perform pre-employment substance abuse testing and background
verification checks.
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Keywords: DaVita Inc., Cheyenne , Manager, Patient Experience, Executive , Denver, Wyoming
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